Cancún Mexico

We had a lovely stay at Club Med Cancun. We did two excursions which were fabulous. Tulum, and Chichen Itza, guided by Luda and Guido who were informative, knowledgeable, and gave wonderful historical stories along with the tour.
We visited two different Cenotes, each unique and refreshing and absolutely magical.

The Scuba diving crew were extremely professional. Paco was my instructor for a refresher 1 hour course and he made me feel comfortable and confident to return to the underwater paradise we were going to explore. Paco was then also our guide in the two dive morning, he was wonderful. Roberto on this boat was also very instrumental in my safe and satisfying experience. Each small group (3 in total) had their own scuba guide for a two tank dive morning. We went to the Museum underwater park which promoted the reef restoration and the coral reef appeared healthy and colorful. We saw two nurse sharks, a barracuda, puffer fish, angel fish, sting rays, spiny large lobster, etcetera and even a tortoise was spotted by some. It was fabulous with perfect weather and a professional boat crew.

As a pickleball group we were lead by Fernando who worked with our group leader and he accommodated us with a meeting room for an orientation, a party and he arranged our final evening sunset beach cocktail event at closing : drinks and cocktail were arranged specially for us on the beach. It was lovely.
Jorge lead evening round robins on the PB courts and he was amazing as he worked with up to about 40 people and made the play fun, enjoyable and inclusive. The courts were well maintained and towels, water, and shade provided.

The all inclusive resort has many wonderful amenities, and the reception staff was very helpful even those who were brand new that week. They were smart, multilingual, competent and very nice to work with. Shout out to your new hire Samy! Shout out to the yoga and fitness leaders as well. Shout out to the many night time entertainment shows which spanned from local Mayan traditional dancers, to the mariachi band, to the DJ, MC, the dancers and the circus crew!!!!!

Had a lovely relaxing, fun filled amazing week.

Came with the VIP Picklers group. Pickleball courts were great I had the best time. Fernando is the best manager. Fernando, Cynthia and Monica helped me with medical issue. They really wanted to help solve my problem so that I’d have a great vacation. My room in aguamarina was so nice. Two corridors, three bathrooms and a balcony that overlooked the ocean. I had a great trip. All the GOs are the nicest. I loved when the trolley driver called the little kids “mini chicos”. Great vibe. Thank you Fernando!!!

Olivier & Kevin - Greatest CDVs ever! Saw them everywhere; spoke many languages. No problems from arrival to departure. Great water sports team with Alexis, especially Pablo & Reginald, Roy & Antonio. All great attitude, experience, also Carlos & Jonathan. Paid attention to us on the water, smiling, not lazy. Mary & Francisco for Planning & Reception, Carlos for Traffic, Sam for Guest Relations, Alina, Edna & Emilio Reception – all helpful. Music, entertainment, ambience around the village was fantastic! Entire team very nice. Bar-b-ques, Fire Shows on the beach, Sports awards, Circus show, Crazy sign dancing. Nayeli with Rooms, Mafer at Boutique, Ramon for Food & Beverage Mgr., made delicious food in all restaurants. All GOs great! I ordered off the menu many times. Elevators worked. CDS/Leisure Mgr Momo was great on microphone leading Halloween crazy sign dancing on the beach and people dancing in the ocean. Halloween CM had parade, band, live music, dancing, haunted passage, great shows! Village has ramps for baby buggies, rails for steps, walk in shower, low beds, blackout curtains, cold refrigerator in room with free bottled water, big towels, hair dryer, great Wi-Fi, comfortable bed & pillows, great housekeeping & maintenance staff.

We had an absolutely fabulous time at Club Med Cancun this past week, where we ran our annual Vip Picklers pickleball camp. We brought 70 of our good friends with us, and the staff could not have been more wonderful. I especially want to mention two GO’s who went out of their way and above the call of duty to make our stay so enjoyable. First, Fernando Vasquez, Meetings and Events Manager. He truly excels in his job and makes the guest feel special, with the care he takes in meeting all of their needs. The other GO is Jorge, who is responsible for the pickleball activities. Jorge also does everything he can to meet the guest’s needs, while at the same time makes the whole pickleball experience fun.
I also want to mention the staff at The Jade, who all did a superb job of handling all our needs and wants. We have already booked our next Vip Picklers event for next year, and we have chosen to return to Club Med Cancun, for the very reasons I mentioned above…I can’t imagine any resort doing a better job.