Quebec Charlevoix Canada

My family and I really enjoyed our entire stay the club med! Zoe was amazing with my two kids at the kids club. She made sure they were engaged in the activities and had everything they needed while in her care. She was also an incredible performer in the kids show. I really appreciate her passion for working with the kids.

Lots to love at this beautiful, well run resort. Rooms compact but functional, tons of activities and the mountain biking was amazing, and the food, drinks and entertainment were superlative.

A few issues: 1) The pool/hot tub closed at 1830 every day, 2) The “teen” club geared towards younger kids aged 11-12 so my actual teens hated it and wouldn’t go back, leaving them at odd ends for much of the week, 3) Food hygiene at the buffet restaurant is just okay, most cooking staff great but some dubious thermal practices, kids putting their hands all over food unsupervised, a few adults reusing dirty plates, no signage/direction given or enforced, we all had GI upset by the end of the week, 4) The app had no resort map and some of the directions were not great so it was very hard to figure anything out the first two days, like where/how to find or sign up for activities. The resort is “paperless” and relies on a very generic app that doesn’t have enough information (and also means you have to carry your phone everywhere); a one-page paper handout (even with a QR code for the app) at check in would do a world of good here.

Zoe was amazing working with my 5 and 7 year olds in the kids club. She made sure they had everything they needed daily, provided me with updates, and were my kids favorite camp counselor. She is energetic, positive, and engages kids with her storytelling. She made our experience at club med very pleasant and we will definitely be back again.

Xavier, Alexander, Flore and Antonio gave us a wonderful service at the Chalet bar in Charlevoix ! The absolute best team to welcome you !

The was also Lydia at the météore who were amazing !