From the moment you book to the day you arrive, Club Med is with you every step of the way to help you prepare for your trip with peace of mind. Discover the unmissable services we offer so you can fully enjoy the Club Med experience! If you agree to receive our communications, all of these services will be shared with you by email.

Ski Holidays

Plan your arrival at the Resort

If you have booked a stay with transport, you will receive all the documents for your trip and your transfer.

If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort.

If you travel to the Resort in your own vehicle, know that all our mountain Resorts have a car park. You can reserve your parking space before your stay, and, if there are any left, you can reserve a space on site. This service incurs an extra cost.

Log into my customer account

Registration for kids' clubs

Your children aged 4 to 17 are automatically enrolled in the Mini Club® and Club Med Passworld® as part of the All-Inclusive by Club Med package. Baby Club Med®, for ages 4 to 23 months, and Petit Club Med®, for ages 2 to 4 years, are optional and are offered at extra cost.

It is strongly recommended that you register for these services when you book to secure your place(s). To register, go to your online customer account or into store, or contact your agent.

Find out more

Easy Arrival

On the My Club App or in your online customer account, you will find the various Easy Arrival forms.
These allow you to:

§ Provide details for hiring your ski/snowboard equipment - This can be done by entering your height, weight, etc. Your equipment will then be in your ski locker in the Ski Room when you arrive.

§ Register each member who wants to take ski/snowboard lessons - Be sure to provide their level and language to ensure a place is reserved for them.

§ Indicate your arrival and departure times at the nearest train station or airport - Our team can then arrange your transfer to the Resort.

§ Provide information about your children - e.g. allergies, nap times, language(s) spoken... so our G.Os® are ready to welcome your children to our kids' clubs and take proper care of them.

§ Enter your bank details to activate payment via the Club Med wristband throughout your stay - Purchases will be debited directly from your bank account.

These forms are available from the moment you book until 2 days before you arrive so the G.Os® can prepare for your stay. They give you peace of mind and save you time too.

Go to your customer account

Book your à la carte services

When you book in your online customer account, in your local store or by phone, you can prepare for your stay by reserving our à la carte services before your departure.

Equipment hire, Baby or Petit Club Med® for children aged 4 months to 4 years, Spa sessions, treatments and massages... We strongly advise you to register for these when you book to secure your places.

Go to your customer account

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WHAT TO PACK FOR YOUR KIDS?

The ski holiday is approaching and so is the time to pack. To make sure your family is ready for the slopes, here are the essentials to take with you.

DISCOVER OUR TIPS

LEARN TO SKI AT CLUB MED

Whether you are a beginner or an advanced skier, you can not only learn but also improve your skills with instructors from a national ski school.

A WEEK OR A WEEKEND ON THE SKI SLOPES: WHAT IS A SKI HOLIDAY LIKE AT CLUB MED?

For a week, a weekend or a short stay during the week, find the Club Med all-inclusive package that suits your needs. Discover our all-inclusive and flexible winter sports holidays.

Discover our offer

Sun Holidays

Plan your arrival at the Resort

If you have booked a stay with transport, you will receive all the documents for your trip and your transfer. If you have booked a stay without transport, we can arrange your transfer to the Resort. Parking spaces* are also available at most of our Resorts.

*At extra cost

Registration for kids' clubs

Your children aged 4 to 17 are automatically enrolled in the Mini Club® and Club Med Passworld® as part of the All-Inclusive by Club Med package. Baby Club Med®, for ages 4 to 23 months, and Petit Club Med®, for ages 2 to 4 years, are optional and are offered at extra cost.

It is strongly recommended that you register for these services when you book to secure your place(s). To register, go to your online customer account or into store, or contact your agent.

Find out more

Access the Easy Arrival online service

Get information about check-in and check-out, provide information about your children... Our Easy Arrival online service allows you to prepare for your stay so that everything is ready when you arrive! It gives you peace of mind and saves you time.

This service is available:

§ 40 days before departure for Silver, Gold and Platinum Great Members.

§ 30 days before departure for Turquoise Great Members.

Book your à la carte services

When you book in your online customer account, in your local store or by phone, you can prepare for your stay by reserving our à la carte services before your departure.

Equipment hire, Baby or Petit Club Med® for children aged 4 months to 4 years, Spa sessions, treatments and massages... We strongly advise you to register for these when you book to secure your places.

Go to your customer account

You'll also love

HOLIDAYS IN THE SUN

Discover the must-have Club Med experience in the sun. Sports activities, lazing by the pool or in the water, kids' clubs... Forget any limitations and go with your heart: everything is included to guarantee you peace of mind.

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SPORTS HOLIDAYS

Sport has always been at the heart of the Club Med experience and happens here like nowhere else. With over 60 sports available, Club Med has something to keep everyone happy.

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FAMILY HOLIDAYS

Discover a selection of fantastic destinations, activities and entertainment for holidaymakers of all ages.

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