Before your holiday at Club Med

If you have booked a stay with transport, you will receive all the documents for your trip and your transfer.

If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort.

If you travel to the Resort in your own vehicle, know that all our mountain Resorts have a car park. You can reserve your parking space before your stay, and, if there are any left, you can reserve a space on site. This service incurs an extra cost.

On the My Club App or in your online customer account, you will find the various Easy Arrival forms.
These allow you to:

§ Provide details for hiring your ski/snowboard equipment - This can be done by entering your height, weight, etc. Your equipment will then be in your ski locker in the Ski Room when you arrive.

§ Register each member who wants to take ski/snowboard lessons - Be sure to provide their level and language to ensure a place is reserved for them.

§ Indicate your arrival and departure times at the nearest train station or airport - Our team can then arrange your transfer to the Resort.

§ Provide information about your children - e.g. allergies, nap times, language(s) spoken... so our G.Os® are ready to welcome your children to our kids' clubs and take proper care of them.

§ Enter your bank details to activate payment via the Club Med wristband throughout your stay - Purchases will be debited directly from your bank account.

These forms are available from the moment you book until 2 days before you arrive so the G.Os® can prepare for your stay. They give you peace of mind and save you time too.

Your children aged 4 to 17 are automatically enrolled in the Mini Club® and Club Med Passworld® as part of the All-Inclusive by Club Med package. Baby Club Med®, for ages 4 to 23 months, and Petit Club Med®, for ages 2 to 4 years, are optional and are offered at extra cost.

It is strongly recommended that you register for these services when you book to secure your place(s). To register, go to your online customer account or into store, or contact your agent.

When you book in your online customer account, in your local store or by phone, you can prepare for your stay by reserving our à la carte services before your departure.

Equipment hire, Baby or Petit Club Med® for children aged 4 months to 4 years, Spa sessions, treatments and massages... We strongly advise you to register for these when you book to secure your places.