Kiroro Grand Japan

Had a wonderful summer vacation at Kiroro Grand in June. All staff are very professional and they take good care of the guests. Plenty of yummy food and lots of activities to cater to all age group. Would love to stay at Kiroro Grand again as I didn't get to take the gondola lift. It was not open during my stay.

Big shout out to all the wonderful GOs, instructors, and manager!! Cay, Jen, Omen, Camila, Sam, Eddie, Perla, Hinako,
Wisnu, Azura, Tong, Tanjung Kai, and Kensei. And many more that I have forgotten to mention. They made our stay extremely happy and memorable. Special shoutout, especially to Cay, who is especially attentively fun and Jen, who stayed up late even though on leave and have to wake up early the next day to accompany us crazy party guests. Thank you all, we will definitely come again.

We stayed at Club Med Kiroro Grand from June 22nd to 26th, straight 4 nights. The entire experience could have been better if the front desk managed better the issue when we had air conditioner shut down in the last night staying in club med. It took more than 2 hours for the engineers to check up the room. (They entered the room twice and even asked us to “test” for them because they could not define what’s the issue from……….)The issue wasn’t resolved until midnight while we have young kids(1 year and 6 years ) travel with us. And they locked all windows because of safety concerns so we have no fresh air nor air conditioner running for more than 3 hours.

It’s quite an unbearable experience that none of the alternative was offered at the time. I acknowledge fun is the main theme for club med but at the same time could have trained the employees better how to manage the crisis and take measurements. This could be the deal breaker despite how much fun we had.

Thanks for all the G.O. in Kiroro Grand.
Especially Jen, Tong, Joa, Bew, teen's club Reka, sports team Kai, Kensei, Jimmy and Alan. Golf and tennis classes are really professional. Swimming pool is clean and quiet. Onsen is perfect as well. Diverse food and unlimited berverage are too our taste, yummy yummy. We really have a good summer time here

Wonderful experience here. The place was nice and comfy with superb service from highly diverse GO team. They were super friendly and energetic. Some of them delivered the service over my expectation. We were full all the time with quality meals and breaks throughout the day. Food was great especially the desserts! Bar service was excellent. The shows by staffs was enjoyable. Lots of activities to choose. I definitely will be back again for Club Med.