Book with Confidence

At Club Med, we are committed to protecting our guests' bookings and making sure you can enjoy the dream holiday you've been waiting for. We think it is more important than ever to offer flexibility and security to our valued customers, so we are offering a new flexible changes policy following the UK's new Traffic Light System. This is applicable to all departures from 17th September 2021 and up until 15th October 2021.

Please note Amber rules below are only valid for departures up until the 3rd October 2021.

Green Countries

Between 90 days and 8 days:
If you cancel/amend your booking, our normal T&Cs apply.

Less than 8 days prior to departure:
If the destination is on the green list 7 days before departure, you can travel and our normal booking conditions apply.

Red Countries

Between 90 days and 8 days before departure:

Customers can change their destination and date without paying an amendment fee on the land part if the new departure date is before 31st December 2021 (if new departure is after 31st Dec 2021, normal cancellation fees apply).

  • Airline T&Cs apply

Less than 8 days prior to departure:

If the destination remains on the red list, you will be entitled to a Refund Credit Note (RCN) to either rebook for a later date (to a new date up to 12 months after your original departure date with no amendment fee) or to claim a full refund.

Amber Countries

Amber rules applicable for departures up until 3 October 2021

Between 90 days and 8 days:
Customers can change their destination and date without paying an amendment fee on the land part if the new departure date is before 31st December 2021 (if new departure is after 31st Dec 2021, normal cancellation fees apply).

  • Airline T&Cs apply

Less than 8 days prior to departure:
If the destination remains on the amber list, you will be able to change your destination and date with no amendment fee. New departure can be up to 12 months after your original departure date.

  • Airline T&Cs apply.

You can still cancel or rebook your holiday, free of charge, 7 days before departure if:

  • You test positive for Covid-19
  • You have to quarantine upon arrival at your destination
  • Your destination country refuses entry