Complimentary Covid-19 insurance
All departures up to December 2022 are covered by our complimentary Covid-19 insurance. Feel reassured that if you or anyone in your party falls ill with Covid-19, all medical expenses will be covered including testing, GP appointments and housing if quarantine is required. We’ll look after you.
Rebook with no amendment fees
If you do have to change your holiday with a departure up until 16th May 2021, we are happy to waive our £50 admin fee.
Departures after the 16th May 2021 will follow the traffic light system with a flexible policy as follows:
Red destination - If the destination is on the red list 7 days before departure. You will have the option to re-book for a later date or ask for a refund.
Amber destinations - If the destination is on the amber list 7 days before departure. You will have the option to go ahead and travel to the destination or re-book for a later date - airline T&Cs apply.
Green destination - If the destination is on the green list 7 days before departure. You can travel and normal booking conditions apply.
Simple refunds
If we do have to cancel your holiday then you’ll receive a Refund Credit Note (RCN) 7 days prior to departure for the full amount that you paid. This protects your money and gives you the right to either rebook another holiday or to receive a full refund within 14 days*.
You are entitled to a Refund Credit Note – 7 days prior to departure if:
- FCO advises against any non-essential travel to the country
- Borders close
- A quarantine is put in place in the country of travel
- You live in an area subject to a local or national lockdown
- You tested positive to Covid-19
- We had to close the resort you were due to visit
In case you have to quarantine in the UK pre or post-travel but the FCO does not advise against travel to the country, you will not be eligible for a full refund.
