All departures up to December 2022 are covered by our complimentary Covid-19 insurance. Feel reassured that if you or anyone in your party falls ill with Covid-19, all medical expenses will be covered including testing, GP appointments and housing if quarantine is required. We’ll look after you.
If you do have to change your holiday with a departure up until 16th May 2021, we are happy to waive our £50 admin fee.
Departures after the 16th May 2021 will follow the traffic light system with a flexible policy as follows:
Red destination - If the destination is on the red list 7 days before departure. You will have the option to re-book for a later date or ask for a refund.
Amber destinations - If the destination is on the amber list 7 days before departure. You will have the option to go ahead and travel to the destination or re-book for a later date - airline T&Cs apply.
Green destination - If the destination is on the green list 7 days before departure. You can travel and normal booking conditions apply.
If we do have to cancel your holiday then you’ll receive a Refund Credit Note (RCN) 7 days prior to departure for the full amount that you paid. This protects your money and gives you the right to either rebook another holiday or to receive a full refund within 14 days*.
You are entitled to a Refund Credit Note – 7 days prior to departure if:
- FCO advises against any non-essential travel to the country
- Borders close
- A quarantine is put in place in the country of travel
- You live in an area subject to a local or national lockdown
- You tested positive to Covid-19
- We had to close the resort you were due to visit
In case you have to quarantine in the UK pre or post-travel but the FCO does not advise against travel to the country, you will not be eligible for a full refund.