Complimentary Covid-19 insurance
All departures up to December 2022 are covered by our complimentary Covid-19 insurance. Feel reassured that if you or anyone in your party falls ill with Covid-19, all medical expenses will be covered including testing, GP appointments and housing if quarantine is required. We’ll look after you.
Flexible Changes Policy
Departures up until the 31st December 2021 will follow the international travel system with a flexible policy as follows:
Less than 8 days prior to departure:
Rest of the world destinations -
If the destination remains off the red list 7 days before departure, you can travel and our normal booking conditions apply.
Red destination -
If the destination remains on the red list, you will be entitled to a Refund Credit Note (RCN) to either rebook for a later date (to a new date up to 12 months after your original departure date with no amendment fee) or to claim a full refund.
Simple refunds
If we do have to cancel your holiday then you’ll receive a Refund Credit Note (RCN) 7 days prior to departure for the full amount that you paid. This protects your money and gives you the right to either rebook another holiday or to receive a full refund within 14 days*.
You are entitled to a Refund Credit Note – 7 days prior to departure if:
- FCO advises against any non-essential travel to the country
- Borders close
- A quarantine is put in place in the country of travel
- You live in an area subject to a local or national lockdown
- You tested positive to Covid-19
- We had to close the resort you were due to visit
In case you have to quarantine in the UK pre or post-travel but the FCO does not advise against travel to the country, you will not be eligible for a full refund.
