Hygiene & Safety Measures at Resort

Updated: 13th May 2021

SAFE TOGETHER

At Club Med, the health and safety of our guests (G.Ms) and staff (G.Os & G.Es) are our priority. Given the COVID-19 situation, our resort teams have stepped up hygiene and safety measures to offer you a safe and most joyful experience.

Club Med continues to be vigilant to ensure guests’ well-being is priority. We understand that travelling during this period can be stressful and wish to assure you that we are doing our best to provide a hassle-free holiday for you and your loved ones. Our team will be available to make your stay safe and enjoyable.

Club Med guests can contact our travel advisors, should you have any additional questions.

Stay with confidence with our reinforced health and safety measures

On site, we combine well-being and safety, so that you can fully enjoy your stay, without worrying about anything. Both in the sea and in the mountains, you will appreciate the great outdoors around our Resorts, and indoors too. The number of people is limited in order to respect the necessary distance.

In all our Resorts, the “Safe Together” protocols are carefully applied: disinfection of spaces and equipment, wearing of a mask indoors (according to local regulations), flexible hours in restaurants, meals served on the plate, digital services to reduce queues, reinforced health measures in all our Children's Clubs ... And if necessary, a doctor or nurse is available 7 days a week.

We have introduced a health protocol so that we can welcome you safely this summer. To stay in one of our resorts this summer, we will ask you to provide the result of a negative RT-PCR (nasopharyngeal or saliva) or antigen Covid-19 test, unless vaccinated. In this case, a record of a complete vaccination (In English or French) against Covid-19* will be also accepted. *one or two shots depending on the number of doses required for the vaccine in question.

In the absence of these documents, access to the Resort will be denied to said person as well as the accompanying guardian if the person is a minor or any accompanying minors if the person is an adult.

This protocol is in addition to the documents and formalities required by the destination country.

Safe Together - Our Measures To Ensure A Relaxing Holiday

How different aspects of our Resorts will be adapted

We have implemented a health protocol to welcome you in the best possible conditions. This summer to stay in our Resorts we will ask you to provide the negative result of a Coivd-19 RT-PCR (nasopharyngeal or salivary) or antigen test, carried out within 72 hours before your arrival. However, if you are vaccinated a certificate  of complete vaccination* against Covid-19 will also be accepted.
*one or two injections depending on the number of dose(s) required depending on the vaccine administered
This request applies to all adults and children aged 12 and over. You can present one of these documents in paper or digital form.
Failure to present one of these documents will result you being denied access to the Resort as well as:
The accompanying guardian if the person is a minor
Any accompanying minors if the person is an adult.
This protocol is in addition to the documents and formalities required by the destination country.
"Health pass" information
In accordance with regulations in France, a "health pass" is required for all adults 18 years and over ( it will be from 12 years old and above from the 30th of September) to access our Resorts.
As such, you must present one of the following documents :
Proof of a complete vaccination schedule *
Or proof of the negative result of a test lasting less than 72 hours (RT-PCR or antigen **)
Or the result of a positive RT-PCR test attesting to recovery from Covid-19, dating at least 11 days and less than 6 months.
Failure to present one of these documents will result you being denied access to the Resort as well as the accompanying guardian if the person is a minor or any accompanying minors if the person is an adult.
7 days after the 2nd injection for double injection vaccines (Pfizer, Moderna, AstraZeneca), 4 weeks after injection for vaccines with a single injection (Jansen and Johnson & Johnson) or 7 days after injection for vaccines in people with a history of Covid (1 single injection). The vaccines recognized in France under the health pass are those recognized by the European Medicines Agency (EMA).
** The only antigenic tests that can be validly presented are those allowing the detection of the N protein of SARS-CoV-2
All guests aged 12 and above must have a green pass, you will need to show one of the following documents:
European Sanitary Pass
Italian Green Pass
Vaccination proof (one dose is enough as long as the vaccine is one recognised by the EU and the injection should have been made at least 15 days before)
PCR or antigen negative test taken within 48 hours
Proof of Covid-19 recovery from more than 11 days and less than 6 months
You will only need to show the pass when you first arrive at the resort, however if you want to visit places such as museums, or go on trips that we offer you will need to show a pass.
Absence of a pass will require you to go to the nearest testing centre or wait for our partner supplier to arrive, the test will be an extra cost.
Which resorts will require this?
Proof of a negative test result or vaccination certificate will be required in all of our resorts.
From when will this request be applied?
We will request these documents as soon as our Resorts in France and Europe reopen, i.e. from 21st May 2021.
For our Resorts already open:
§ In the Maldives and Seychelles: from 21st May 2021.
§ In the Dominican Republic and Mexico: from 9th June 2021.
Until when will this request be applied?
For stays until 30th September 2021
I only received one dose of a double dose vaccine, is this accepted?
We ask our GM to have received the full doses of their vaccine, the final dose has to have been administered before his stay.
For specific cases where the GM does not need to receive a second dose of vaccine (for example when the GM still has antibodies after being sick),their first dose may be considered final but he will have to certify via a letter from a doctor confirming that their "vaccination status is over".
If this is not the case, the GM will have to present a negative PCR or antigen test on their arrival because vaccination will not be considered complete.
Are self-test accepted?
No, self-tests are not accepted because no certified documentation is provided with it.

Adjusted check-out and check-in times to reduce overlap between guests and allow more time to sanitise the rooms. An alert system via My Club Med App to tell guests when their rooms are ready and avoid lines at reception.

We recommend our guests to sign up for the Easy Arrival service*:

Kids clubs sign-up
Pre-registration of bank details to buy a la carte services in resort and to check-out without having to stop by reception before departure.
*Service available in your customer account 30 days before your stay

We are delighted to announce that our Resort pools will be open from the opening of the Resort. Although, there will be some adaptations in place to ensure the safety of our guests:

The capacity of our pools will be limited based on the size of the pool.
Spacing of beach and pool lounge chairs at 2 metres (6 ft).
Our locker/changing rooms will be adapted.
A circuit will be in place to prevent users having to cross each other.
Aqua-aerobic classes will be offered.
Other team sports will not be available.

Our Spas remain open. However, saunas and hammams will not be accessible.

A variety of sports activities will still be available such as archery, golf, yoga and racket sports.

In order to protect our guests new measure in place include:

Sports equipment, such as rackets and balls, will be sanitised regularly.
All equipment will be disinfected before reuse.
Yoga and other fitness classes will take place but participants and mats will have at least 2 metres between them.
Fitness rooms will be open (depending on local regulations). The equipment will be thoroughly disinfected in the morning and then cleaned every two hours. Workout mats will be disinfected after each class.
Group sports will be available.
The flying trapeze will be open, with maximum groups of 8 at a time.
Offering excursions that favour smaller groups outdoors.

Flexible hours, plate service, gel at the entrance and at the buffets, spaced tables...Club Med restaurants make every effort to guarantee safety and serenity during each of your meals:

Changes to our dining services include:

More personalised food offering with our staff will serving guests.
More made-to-order dishes s available
Special hours and increased outdoor seating will allow for greater flexibility and ensure safe distances are kept.
Cocktail hour will still take place but will be divided between different places to guarantee social distancing (example: main bar, mobile bar, Gourmet Lounge bar).

Our entertainment programme will be adapted so that we can continue to offer joyful family moments.

Our usual nightly shows will not take place. Instead we will focus on hosting multiple, smaller events:

Live music - jazz band, pop band and classical music quartet
Visual artists - magicians, circus performers, comedians and musical performers.
Culture/applied arts - painting, graffiti artists and clowns
Events to highlight local culture
Events for individual family groups such as scavenger hunts and escape room activities.

Our entertainment programme will be adapted as the situations evolves.

All our childcare services will be open with adaptations made to apply all the necessary sanitary protocols.

For our services:

GOs from Kids' Clubs will wear masks in the presence of parents and children.
Mask requirements for children varies according to local regulations.
Toys and facilities will be thoroughly disinfected every day.
Social distancing and hand-washing will be encouraged for all at drop off and pick up.
Our babysitting service will still be available but it will follow strict regulations.

For parents:

Parents are encouraged to check their child's temperature at drop off. Only if it is below 38° will they be welcomed.
Parents are encouraged to wear masks in the reception area of childcare.
Only one parent will be allowed to accompany their child to the Kids Club
Mini Club dinners and the supervision of Petit Club and Mini Club evening are reintroduced as well as Mini Club Shows, all while maintaining our strict safety protocol.

For more details about Covid-19 procedures, our mask policy and other Resort requirements please visit our Covid-19 FAQs page.