Measures we’ve put in place at Club Med

Adjusted check-out and check-in time to reduce overlap between guests and allow more time to sanitise the rooms. Alert system via My Club Med App to tell guests when their rooms are ready and avoid lines at reception. We recommend our guests to sign up for the Easy Arrival service:

• Pre-book ski equipment
• Signing up for ski and snowboard lessons for all levels
• Kids clubs sign-up
• Pre-registration of bank details to buy a la carte services in resort and to check-out without having to stop by reception before departure.

We are delighted to announce that our Resort pools will be open from the opening of the Resort. Although, there will be some adaptations in place to ensure the safety of our guests:

• The capacity of our pools will be limited based on the size of the pool.
• Spacing of beach and pool lounge chairs at 2 metres (6 ft).
• Our locker rooms will be adapted.
• A circuit will be in place to prevent users having to cross each other.
• Aqua aerobic classes will take place with water markings to ensure physical distance is being kept.
• Other team sports will not be available.

A variety of sports activities will still be available such as archery, golf, yoga and racket sports.

In order to protect our guests new measure in place include:

• Sports equipment, such as rackets and balls, will be sanitised regularly.
• All equipment will be disinfected before reuse.
• Yoga and other fitness classes will take place but participants and mats will have at least 2 metres between them.
• Fitness rooms will be open. The equipment will be thoroughly disinfected in the morning and then cleaned every two hours. Workout mats will be disinfected after each class.
• Group sports will be available.
• The flying trapeze will be open, with maximum groups of 8 at a time.

• Pre-book lessons and equipment through our Easy Arrival Service
• Group lessons available in group of 12 person maximum and departures are staggered to allow social distancing
• Face masks are not required while going down the slopes but are mandatory on ski lifts, at the Ski Pro Shop and while queuing from 11 years old.

Unfortunately we are unable to offer our usual self-service dining, however this will not impact your dining experience.

Changes to our dining services include:

• We will provide a more personalised food offering with our staff will serving guests.
• There will be more made-to-order dishes and plated dishes available
• A picnic service will be offered in our mountain resorts (pre-made picnic 'baskets' with 2 food choices including 1 vegetarian option). This will be unavailable on arrival/departure day.
• Special hours and increased outdoor seating will allow for greater flexibility and ensure safe distances are kept.
• Cocktail hour will still take place but will be divided between different places to guarantee social distancing (example: main bar, mobile bar, Gourmet Lounge bar).

Our entertainment programme will be adapted so that we can continue to offer joyful family moments.

Our usual nightly shows will not take place. Instead we will focus on hosting multiple, smaller events:

• Live music - jazz band, pop band and classical music quartet
• Visual artists - magicians, circus performers, comedians and musical performers.
• Dance - salsa, hip hop, rock'n'roll and ballroom dancing.
• Culture/applied arts - painting, graffiti artists and clowns
• DIY workshops
• Events to highlight local culture
• Events for individual family groups such as scavenger hunts and escape room activites.

Our entertainment programme will be adapted as the situations evolves.

All our childcare services will be open with adaptations made to apply all the necessary sanitary protocols.

For our services:

• The number of children per activity group will be reduced.
• GOs from Kids' Clubs will wear masks in the presence of parents and children.
• Children over 11 must wear the mask indoors, like adults.
• Toys and facilities will be thoroughly disinfected every day.
• Social distancing and hand-washing will be encouraged for all at drop off and pick up.
• Our babysitting service will still be available but it will follow strict regulations.

For parents:

• Parents are encouraged to check their child's temperature at drop off. Only if it is below 38° will they be welcomed.
• Parents are invited to wear masks in the reception area of childcare.
• Only one parent will be allowed to accompany their child to the Kids Club
• Mini Club dinners and Petit Club and Mini Club evening supervision are reintroduced form this winter as well as Mini Club Shows, all while maintaining our strict safety protoco