We also recommend checking the FCDO website as requirements can change.
When travelling to Portugal you are required to:
Provide evidence of a negative RT-PCR test (done within 72 hours of arrival).
We have implemented a health protocol to welcome you in the best possible conditions. This summer to stay in our Resorts we will ask you to provide the negative result of a Coivd-19 RT-PCR (nasopharyngeal or salivary) or antigen test, carried out within 72 hours before your arrival. However, if you are vaccinated a certificate of complete vaccination* against Covid-19 will also be accepted. *one or two injections depending on the number of dose(s) required depending on the vaccine administered
This request applies to all adults and children aged 12 and over. You can present one of these documents in paper or digital form (via the NHS application or others). Failure to present one of these documents will result you being denied access to the Resort as well as:
The accompanying guardian if the person is a minor
Any accompanying minors if the person is an adult.
This protocol is in addition to the documents and formalities required by the destination country.
To stay in our resorts in France and overseas territories all guests aged 12 and above must provide results of a negative RT-PCR (nasopharyngeal or saliva) or antigen Covid-19 test, done within 48 hours before your arrival, unless vaccinated. In this case, a record of a complete vaccination (In English or French) against Covid-19 will be also accepted. Or proof of a positive RT-PCR test showing that you have recovered from Covid-19, the test must be dated between 11 days and 6 months of travel. A health pass is required for all adults 18 years and over to access our resorts.
Which Resorts will require this?
Proof of a negative test result or vaccination certificate will be required in all of our resorts.
Will I be required to present one of these documents to access the Resort?
This presentation is a contractual condition for GMs who have signed their contract with this clause - from 12th May 2021. (Except for those visiting our resorts in France and the French West Indies)
For others, this obligation results from the reinforced health protocol applicable to all our GMs in our Resorts outside of France and the French West Indies.
We believe that this measure will allow us to strengthen the protocols currently in place in our Resorts in order to guarantee you the most serene experience possible.
When will this request be applied?
We will request these documents as soon as our Resorts in France and Europe reopen, i.e. from 21st May 2021
For our Resorts already open: § In the Maldives and Seychelles: from 21st May 2021. § In the Dominican Republic and Mexico: from 9th June 2021.
This request will be in place for stays until September 30, 2021.
I only received one dose of a double dose vaccine, is this accepted?
We ask our GM to have received the full doses of their vaccine, the final dose has to have been administered before his stay.
For specific cases where the GM does not need to receive a second dose of vaccine (for example when the GM still has antibodies after being sick),their first dose may be considered final but he will have to certify via a letter from a doctor confirming that their "vaccination status is over".
If this is not the case, the GM will have to present a negative PCR or antigen test on their arrival because vaccination will not be considered complete.
Are self-test accepted?
No, self-tests are not accepted because no certified documentation is provided with it.
Who will check the document when I arrive at the Resort?
The test will be verified by authorised personnel upon your arrival at the Resort. In any case, the document will not be kept by our teams.
Our GO & GE are continuously trained and made aware of the importance of adopting, at any time and in any place, a responsible attitude in the face of the Covid-19 epidemic for their health and the safety of all. Our GO-GEs are therefore regularly reminded of their prevention obligations.
In addition, screening campaigns with our GO-GEs are organised upon their arrival at the Resort. These campaigns are renewed every 3 weeks during the season. Massive vaccination campaigns are also offered to them. Regarding the staff of our GPs working in the Resort, they are also asked to be tested before arriving at the Resort.
With the restart of international travel on 17th May, the government have introduced a traffic light system for non-essential travel. Countries will be assigned a colour based on a range of Covid-19 related factors, with green countries being 'low risk' destinations. Find the requirements for each category below.
§ PLF: Yes § Pre-departure test: Yes § Quarantine: No § Test to release: N/A § PCR testing: On or before day 2 § Further PCR testing: No
Amber List Countries
Here are the requirements:
§ PLF: Yes § Pre-departure test: Yes § Quarantine: No quarantine for fully vaccinated travelers (10 days self-isolation for unvaccinated travelers) § Test to release: On day 5 § PCR testing: On or before day 2 § Further PCR testing: On day 8 (only for unvaccinated travelers)
Red List Countries
Here are the requirements:
§ PLF: Yes § Pre-departure test: Yes § Quarantine: 10 days managed quarantine at a government approved hotel § Test to release: No § PCR testing: On or before day 2 § Further PCR testing: On day 8.
Our Flexible Changes Policy
Departures from the 17th May 2021 (and up until 29th August) will follow the traffic light system with a flexible policy as follows:
Between 90 days and 8 days:
Red destination Customers can change their destination and date without paying an amendment fee on the land part if the new departure date is before 31st December 2021 (if new departure is after 31st Dec 2021, normal cancellation fees apply).
Airline T&Cs apply
Amber destinations Customers can change their destination and date without paying an amendment fee on the land part if the new departure date is before 31st December 2021 (if new departure is after 31st Dec 2021, normal cancellation fees apply).
Airline T&Cs apply
Green destination If you cancel/amend your booking, our normal T&Cs apply.
Less than 8 days prior to departure:
Red destination - If the destination remains on the red list, you will be entitled to a Refund Credit Note (RCN) to either rebook for a later date (to a new date up to 12 months after your original departure date with no amendment fee) or to claim a full refund.
Amber destination - If the destination remains on the amber list, you will be able to change your destination and date with no amendment fee. New departure can be up to 12 months after your original departure date.
Airline T&Cs apply
Green destination - If the destination is on the green list 7 days before departure, you can travel and our normal booking conditions apply.
Most of our holidays are continuing to operate as planned and will be continuously reviewed. In the event that your holiday is cancelled, we shall inform you in writing.
If your holiday has been cancelled due to Covid-19, you will receive a Refund Credit Note (RCN)
Club Med’s RCNs are valid until 31st January 2022 (for bookings without flights) and 30th September 2021 (for bookings with flights), in accordance with our ABTA bond.
The RCN scheme has been devised by ABTA and is in line with European Commission guidance in responding to this unprecedented crisis.
A RCN entitles you to rebook a holiday at a future date or receive a cash refund at or before the expiry date of the RCN. A RCN preserves the rights above, so please do not be concerned that you are waiving any of your rights when you receive an RCN.
A RCN also retains the financial protection that you had with your original booking with ABTA/ATOL as applicable.
• If we cancel your trip due to Covid-19 you will receive a RCN.
• If you cancel your trip due to Covid-19, you will receive a RCN, provided such cancellation was necessary in view of recommended FCO/Government advice.
• If you decide to cancel your trip for any other reason or in relation to travel for which there is no clear government guidance or FCO travel prohibition (eg cancelling scheduled travel after 15th June 2020 or cancelling for other personal reasons), Club Med’s normal Booking Conditions will apply, including our standard cancellation policy.
Our first priority now is to ensure that all customers receive RCNs as quickly as possible, to ensure that they, and the money they have paid us, are properly protected. Whilst most of our Customers will have already received RCNs, the sheer volume of customers affected by cancellations resulting from the Covid-19 crisis, the ongoing nature of the crisis (which has resulted in additional cancellations), together with additional challenges of our offices being closed, lack of access to certain systems and our entire team working from home, will inevitably result in delays.
Once all RCNs are in place, we shall turn our attention to re-bookings and refunds. Please bear with us, we are doing our best in very difficult circumstances.
If you would like to rebook your holiday to a later holiday or a different package, please note all changes necessary due to Covid-19 will be made free of charge.
If you would prefer to receive a refund for the sums you have paid, please bear with us whilst we process refunds in order. This will take some time, for the many reasons outlined above. We regret that we cannot prioritise some customers over others in this process, apart from NHS staff providing us with evidence of current NHS employment.
If you would like to use your Refund Credit Note to rebook another holiday, you may rebook the same holiday for different dates or a different holiday entirely. It’s your choice!
If your original holiday booking had a scheduled departure date in either March or April, you may rebook for a holiday departing any time up to and including 30th April 2022.
For May, June, July, August, September, October, November and December departures, rebooking your holiday, including rebooking flights with the original airline, up to 12 months after the original date of travel.
Please note that flights should be booked with the original airline. If you need to book flights with a different airline, there may be an additional cost.
*Please note that for packages which do not include transport, the relevant date is the date of ‘arrival’ in resort, not ‘departure’ of flight or other transport from the UK.
It's a difficult time and we fully understand why you're worried about the Refund Credit Note you have.
We want to assure you that these RCNs do not waive any of your legal rights. In fact they provide you with evidence of your entitlement to receive either a refund or rebooking, at your option. In the meantime, the money you have paid for your holiday is financially protected under our ABTA Bond and the ATOL schemes (as applicable), in the same way that your package holiday was financially protected.
If you would like further assistance with how to re-book your new trip please call us on 03453 676767
You can count on us to put in place the necessary measures to offer you a relaxing stay including:
Respecting safe distances
More frequent and even more in-depth cleaning carried out in our Resorts
A reinvented entertainment program in order to respect the standards of distancing
Adapted children's clubs: more outdoor activities, small groups...
A doctor or nurse available 7 days a week
We also now require guests to provide the result of a negative RT-PCR (nasopharyngeal or saliva) or antigen Covid-19 test, done within 72 hours before your arrival, unless vaccinated. In this case, a record of a complete vaccination against Covid-19* will be also accepted. Failure to do so will result in access to the Resort being denied to said person as well as the accompanying guardian if the person is a minor or any accompanying minors if the person is an adult.
*one or two shots depending on the number of doses required for the vaccine in question.
Wearing a mask is compulsory for all of our teams and our customers in indoor spaces.
For outdoor spaces, wearing a mask will also be compulsory where social distancing cannot be respected. Signage will be in place to indicate the areas concerned.
The minimum age for wearing the mask will depend on local regulations. Disinfection methods such as hand sanitiser, disinfectant wipes, and soap are made available to our GMs in all the Resort’s spaces.
All public areas and high contact points (door handles, switches, elevator buttons, etc.) are cleaned very frequently (frequency depending on government procedures). The rooms are thoroughly cleaned and disinfected after each departure. Sheets and toiletries are also replaced for each check-in and washed at 70°. The rooms will be ventilated daily during the cleaning service.
We will make every effort to ensure frequent cleaning and regular sanitation of all the areas frequented by our guests, a qualified external cleaning company will also be called if necessary.
Upon opening of our Resorts, we will also work with Cristal International Standards, one of the leading businesses for risk management services and systems as well as quality and standards audits. The E-Cristal Solution that we have used at Club Med for more than eight years allows for us to verify all the hygiene and safety processes in our Resorts to protect our clients and teams. Regular and independent audits are carried out in all Club Med Resorts every two months during the season. In the context of Covid-19 measures and adaptations, Cristal International Standards will grant Club Med Resorts a dedicated certification if they adhere to a strict and precise set of standards for all of the Club Med measures in place such as cleaning, disinfection, social distancing, and the adaptation of services…
According to the protocols that we have worked on, our swimming pools remain open to date. Some adaptations are put in place to ensure the safety of our customers:
The capacity of our pools will be limited depending on the size of the pool
Spacing of beach and pool lounge chairs at 2 meters
Our changing rooms will be adapted (when the service is offered)
A circuit will be in place to avoid crossings
Aqua-fitness classes will be offered
Other team sports are not available
Our Spas remain open. However, saunas and hammams will not be accessible.
A doctor and/or nurse will be present 7 days a week in each of our Resorts.
Our transfers have been adapted to allow compliance with physical distance regulations. All vehicles have been subject to a high standard of cleaning and disinfection protocol. We also provide a mask and disinfectant gel to all passengers before entering the vehicle.
Unfortunately, we are unable to provide private transportation if you still wish to travel alone, however, we can help you to arrange a private taxi which will be at your expense.
Our “Easy Arrival” service allows you to prepare for your arrival to our Resorts: from Kids Club sign-up to ski equipment rentals, everything will be ready in advance!
This winter, the service is even more accessible:
You can sign up until two days before arrival.
The “Kids” form was redone to make your arrival even easier.
Temperature checks will be available (automatic kiosks) and recommended in our Mountain Resorts.
Frontal temperature checks will also be performed by qualified staff (RDS, assistant, team leader…) for GOs and GEs in some departments when they start work.
We are obviously doing everything in our power to avoid this kind of situation. However, for your safety, each Resort will have defined a clear procedure in case of suspected Covid-19 symptoms. The Resort has the contacts of the various local organisations (such as the health authorities to contact, the hospital, the laboratory, the nearest isolation facilities). Every GM, GO or GE feeling sick with symptoms such as fever, flu, coughing or breathing problems will have an immediate consultation with a doctor for diagnosis. We will then follow the advice of the doctor/health authorities and if necessary, isolate suspected cases according to our protocol. An external cleaning company will also be called to disinfect all the rooms and spaces concerned.