If your holiday is detailed within the below categories, due to the Foreign and Commonwealth Office’s advice against all but essential travel during the Covid19 crisis, your holiday will no longer be able to go ahead as planned.
• Club Med holidays departing on or before 15th June 2020
All other holidays are continuing to operate as planned and will be continuously reviewed. In the event that any other holiday packages are cancelled, we shall inform you in writing.
If your holiday has been cancelled due to Covid19, you will receive a Refund Credit Note (RCN).
Club Med’s RCNs are valid until 31st January 2021 in accordance with our ABTA bond.
The RCN scheme has been devised by ABTA and is in line with European Commission guidance in responding to this unprecedented crisis.
A RCN entitles you to rebook a holiday at a future date or receive a cash refund at or before the expiry date of the RCN. A RCN preserves the rights above, so please do not be concerned that you are waiving any of your rights when you receive an RCN.
A RCN also retains the financial protection that you had with your original booking with ABTA/ATOL as applicable.
• If we cancel your trip due to Covid19 you will receive a RCN.
• If you cancel your trip due to Covid19, you will receive a RCN, provided such cancellation was necessary in view of recommended FCO/Government advice.
• If you decide to cancel your trip for any other reason or in relation to travel for which there is no clear government guidance or FCO travel prohibition (eg cancelling scheduled travel after 15th June 2020 or cancelling for other personal reasons), Club Med’s normal Booking Conditions will apply, including our standard cancellation policy.
Our first priority now is to ensure that all customers receive RCNs as quickly as possible, to ensure that they, and the money they have paid us, are properly protected. Whilst most of our Customers will have already received RCNs, the sheer volume of customers affected by cancellations resulting from the Covid19 crisis, the ongoing nature of the crisis (which has resulted in additional cancellations), together with additional challenges of our offices being closed, lack of access to certain systems and our entire team working from home, will inevitably result in delays.
Once all RCNs are in place, we shall turn our attention to re-bookings and refunds. Please bear with us, we are doing our best in very difficult circumstances.
If you would like to rebook your holiday to a later holiday or a different package, please note all changes necessary due to Codid19 will be made free of charge.
We are also offering a discount of up to £180 per adult and up to £90 per (paying) child.
If you would prefer to receive a refund for the sums you have paid, please bear with us whilst we process refunds in order. This will take some time, for the many reasons outlined above. We regret that we cannot prioritise some customers over others in this process, apart from NHS staff providing us with evidence of current NHS employment.
All customers due to depart between March 17th 2020 and June 30th 2020 can now amend their existing booking free of charge (with no amendment fee).
If you would like to use your Refund Credit Note to rebook another holiday, you may rebook the same holiday for different dates or a different holiday entirely. It’s your choice!
If your original holiday booking had a scheduled departure date in either March or April 2020, you may rebook for a holiday departing any time up to and including 30th April 2021.
If your original holiday booking had a scheduled departure date in either May or June 2020, you may rebook for a holiday departing any time up to 12 months after the original departure date.
Please note that flights should be booked with the original airline. If you need to book flights with a different airline, there may be an additional cost.
*Please note that for packages which do not include transport, the relevant date is the date of ‘arrival’ in resort, not ‘departure’ of flight or other transport from the UK.
We think it is more important than ever to offer you flexibility and security. For any bookings that were due to depart between March 17th and June 30th 2020 you are entitled to amend your booking free of charge and select a new departure date, up to 12 months after the original date of travel. Please do not worry if your new selected holiday is more expensive, we are happy to offer you up to an additional £180 off per adult and up to £90 off per (paying) child. On the contrary, if your selected holiday is cheaper than the one you previously booked, we will credit the amount onto your Club Med account to use towards another dream holiday.
To benefit from the free change offer please get in touch with our team by filling out this online form. One of our travel advisors will get in touch as soon as possible to discuss your booking. Please note that the rebookings will be done in chronological order, so we thank you in advance for your patience and understanding.
It's a difficult time and we fully understand why you're worried about the Refund Credit Note you have.
We want to assure you that these RCNs do not waive any of your legal rights. In fact they provide you with evidence of your entitlement to receive either a refund or rebooking, at your option. In the meantime, the money you have paid for your holiday is financially protected under our ABTA Bond and the ATOL schemes (as applicable), in the same way that your package holiday was financially protected.
If you would like further assistance with how to re-book your new trip please fill out our online form.
Approved by our science committee and in coordination with our Safety, Hygiene & Health teams our measures are focused on the following pillars:
a. More space
• The capacity of our Resorts is limited to 2/3 maximum occupancy in order to allow our GMs to respect the safety distances throughout their stay. Ground markings will be set up in all waiting areas (reception, restaurants, reception of children's clubs & waiting for sports activities) in order to ensure the correct distances are respected. • Transfers will be at reduced capacity to allow safer spacing in vehicles. • In our restaurants: a minimum distance of 1m between tables and between the two backs of chairs will be respected, an extension of the opening hours of service, additional table service and individual portions will be offered.
b. More thorough and frequent cleaning
• Of all common areas (counters, handles, switches, elevator buttons, etc.). • Of sports equipment after each use • Of Restaurants and bars • Of our Spa cabins (when the conditions cannot be met certain areas will be closed e.g. Hammam, relaxation room, etc.) • Of our Kids’ Clubs • The rooms will be disinfected after each check-out with the sheets and bath towels washed at more than 70°. Daily cleaning will also be carried out in the contact areas (remote control, switches etc.). The rooms will be regularly ventilated, and filters cleaned (air conditioning, ventilation). • Hydroalcoholic gel dispensers will be available throughout the Resort for our teams and our customers
c. In-depth health measures
• All our GOs/GEs will be trained in all health and safety measures and made aware of the different health protocols implemented in their Resort. • GOs/GEs will respect local decrees and legislation and will wear a mask in spaces where it is mandatory. • A frontal temperature check will also be carried out with the GOs/GEs of certain departments at their service intake and will be offered to our GMs at different times of their stay (compulsory in certain cases depending on the countries/regions or in accordance with local law). • Presence of a doctor and/or a nurse in all our Resorts. • Protocols have been created in the event of a suspected Covid-19 case within our Resorts.
Following governmental obligations, the wearing of masks by GMs will be mandatory in our French Resorts.
In other European Resorts, following government recommendations, wearing a mask will not be compulsory for GMs throughout their stay. However, in certain spaces and in certain situations a mask must be worn, this includes: • The shop • The Spa (at reception, waiting room and in circulation) • In places where crossings or interactions with other GMs/GOs/GEs do not allow for safe distancing e.g. corridors, elevators, stairs • In activities or services where the distance rules cannot be respected, such as the reception, bars, restaurants, family areas or sports activities
When GMs are able to be a safe distance from each other, a mask does not need to be worn.
We recommend that our guests bring their own masks, as well as spares. Surgical masks will be sold at village shops and reusable masks will be sold in stores (Club Med design). Our GO and GE teams in close contact with our GMs will wear masks, as well as for all cleaning operations, at the reception, at the SPA, at the Boutique and when contacting children at the Mini Club.
All public areas and high contact points (door handles, switches, elevator buttons, etc.) are cleaned very frequently (frequency depending on government procedures). The rooms are thoroughly cleaned and disinfected after each departure. Sheets and toiletries are also replaced for each check-in and washed at 70°. The rooms will be ventilated daily during the cleaning service.
We will make every effort to ensure frequent cleaning and regular sanitation of all the areas frequented by our guests, a qualified external cleaning company will also be called if necessary.
The decree of 31st May 2020 authorises swimming pools to open - a health protocol already exists and is applied into our Resorts. It concerns capacity measures.
A doctor and/or nurse will be present 7 days a week in each of our Resorts.
Our transfers have been adapted to allow compliance with physical distance regulations. All vehicles have been subject to a high standard of cleaning and disinfection protocol. We also provide a mask and disinfectant gel to all passengers before entering the vehicle.
Unfortunately, we are unable to provide private transportation if you still wish to travel alone, however, we can help you to arrange a private taxi which will be at your expense.
Temperature checks will be available and recommended in all our Resorts in accordance with the regulations of the country. According to some local regulations, it can be done upon arrival and results will condition access to the Resort.
A frontal temperature check may also be taken for all GMs every day at breakfast at the entrance to the restaurant, if the temperature is greater than or equal to 38°C, the doctor or nurse of the Resort will be contacted, then the village chief and HR are informed. In that case: • A mask is provided to GM • The GM is guided to a dedicated room • The doctor or the nurse comes to examine the GM in the room, equipped with protective equipment • A special “suspicious case” procedure is in place • The GM stays in the room until exit authorisation issued by a doctor only • An action tracking sheet is established by the nurse and kept at the infirmary
A frontal temperature check will also be required of the GOs/GEs of certain departments. The same procedure as that mentioned above will be implemented if the temperature of the GO/GE is greater than or equal to 38°C.
We are obviously doing everything in our power to avoid this kind of situation. However, for your safety, each Resort will have defined a clear procedure in case of suspected Covid-19 symptoms. The Resort has the contacts of the various local organisations (such as the health authorities to contact, the hospital, the laboratory, the nearest isolation facilities). Every GM, GO or GE feeling sick with symptoms such as fever, flu, coughing or breathing problems will have an immediate consultation with a doctor for diagnosis. We will then follow the advice of the doctor/health authorities and if necessary, isolate suspected cases according to our protocol. An external cleaning company will also be called to disinfect all the rooms and spaces concerned.
At least 24 hours before your departure you will be required to complete the Passenger Locator Form. You will then receive an email confirming that you have completed the form and another email with a QR code (this email may not be received until 24 hours before travel no matter how far in advance it is completed).
Here is the address for our Gregolimano Resort which will be required to complete the form: AG GEORGIOS LICHADA EDIPSOS - ILE D'EUBEE 34300 Attica Greece
During your departure
At boarding: You will be asked to present either the confirmation email or the QR code (this can be printed or on your mobile). Without this you may be refused entry onto the plane.
On arrival to Greece: You will be asked to show the QR code which will be scanned. Failure to present this or evidence that you completed the PLF will result in a fine or being refused entry to Greece. Once your QR code has been scanned you will either be guided to baggage claim or you may be required to undergo a coronavirus test. If this happens you will be required to self-isolate at the hotel and should expect your results within 24 hours.
Before you travel
Before arriving in Italy you must have a completed Self-Declaration form. This asks you the purpose of your trip and will need to be printed to be presented when requested during departure.
UK nationals are not required to self-isolate however, if required, the addresses of our Italian and Sicilian Resorts can be found on the individual Resort pages.
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