F.A.Q

FREQUENTLY ASKED QUESTIONS

All you need to know about Club Med.

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Your journey

  • Which travel document do I need to bring with me?

    Please bring your Club Med sales agreement (holiday invoice) and itinerary with you in your hand luggage. You may be asked to produce these two documents during your journey or your stay. If any of the details on the sales agreement sent to you prior to your departure are incorrect, please contact us immediately. This is particularly important if you have booked your flights with us, as your ticket will only be valid if the name and title featured on it is exactly the same as the name and title on your passport. On some flights, name changes or amendments will not be allowed once the booking is made, or you may have to pay a fee to correct them.

    For UK citizens, a valid passport is essential when you travel abroad.  The passport must be valid for at least six months beyond your return date. Make sure that your passport is valid and check if you need a visa for your chosen destination. It’s very important that the names you give when booking your holiday (print ed on the ticket and itinerary) are exactly the same as the one on your passports.

    Any child, however old, must have his or her own passport. (In the past babies and children could be included on a parent or guardian’s passport. But, the law has now changed and babies and children up to 16, who are not already on a parent’s or guardian’s passport, must have their own child passport if they are going to travel abroad.)

    Important: please contact us on 0871 424 4044 if your flight documents are not received 7 days before departure.

    Also, don’t forget your travel insurance.  You can arrange this through Club Med if you want on 0871 424 4044.

  • How do I know the country I’m visiting is safe?

    For UK citizens, the Foreign and Commonwealth Travel Advice Unit produces up-to-date travel information to help you make informed decisions about travelling abroad. Please visit www.fco.gov.uk/knowbeforeyougo, BBC2 (Ceefax) page 430 onwards or you can contact the ABTA Information Department on 0901 2015050 (calls charged at 50 p/ minute).

  • How is Club Med transport organised?

    Club Med works in partnership with several scheduled and charter airlines to offer you the best possible travel options. While our holidays are priced on London departures, many regional departures are available on request and may be subject to a supplement charge.

    Travel arrangements shown in this brochure are made many months in advance. Flight schedules, as well as transfer and flight durations are provisional and subject to change. A confirmed itinerary will be sent to you or your Travel Agent with your travel documents about two to three weeks before departure. Flight schedules may change up to the point of departure.

    Should you arrive late or depart early due to flight schedules, Club Med will not offer any compensation to you as long as the number of nights spent in the Resort corresponds to your booking. In the event of any changes prior to departure, we reserve the right to change carriers, aircrafts and airport as necessary. Some flights entail a st op en route, however these may not be known in advance. We will try to inform you of any changes before departure.

    Please note, we advise you to leave at least three hours between flights if you are catching a connecting flight.

    Group transfers to and from your Club Med Resort are included with all our flight and train packages, unless We tell you otherwise at the time of booking. For details of transfer times, please see the relevant Resort pages on the website. Transfer times shown are approximate. Some journey times can vary due to a number of reasons, such as  the weather, road works and traffic.

  • Which airlines do Club Med work with?

    Club Med works in partnership with several scheduled and charter airlines to offer you the best possible travel.
    Options for international flights including:

    Star Airlines, Air France, Air Mauritius, Singapore Airlines, American Airlines, Thai, Varig, Aigle Azur, Malaysia Airlines, Air Caraïbes, Royal Air Maroc, TAM (Brazilian airline companies), Axis Airways, Blue Line, Tunisair, Egyptair.

    We are also likely to offer you other scheduled or non-scheduled air transporters.

    Please bring your Club Med sales agreement (holiday invoice) and itinerary with you in your hand luggage. You may be asked to produce these two documents during your journey or your stay. If any of the details on the sales agreement sent to you prior to your departure are incorrect, please contact us immediately. This is particularly important if you have booked your flights with us, as your ticket will only be valid if the name and title featured on it is exactly the same as the name and title on your passport. On some flights, name changes or amendments will not be allowed once the booking is made, or you may have to pay a fee to correct them.

  • Can you tailor my travel?

    We would be happy to arrange your itinerary with flights and duration of stay tailored to your requirements. We have very good negotiated rates in Business and First Class cabins to most of our destinations. We can arrange an upgrade for you at a supplement. But Club Med reserves the right to change or alter flights, flights timings and routes up to the date of departure or to book passengers on a carrier other than the one stipulated.
     

    No refund can be made for a late night arrival and/or early morning departure due to climatic conditions, delays or any other cause beyond the control of Club Med.

    The air holidays and flights in this brochure are ATOL-protected by the Civil Aviation Authority. Our ATOL number is ATOL 1020.
     

    Please note: all information concerning flights, trains and transfers is correct at the time of going to press and may be subject to change. If you require any further information on your reservation call: 0871 424 4044.


  • What is my baggage allowance?

    Most carriers allow one piece of baggage weighing 20 kilos per passenger (except infants) but baggage allowance may vary between airlines. Check your itinerary for full details.
     

    Please note that some airlines may charge extra for carrying sports equipment.  Please ask our Reservations Team on 0871 424 4044.for more information. Excess baggage weight will be charged at the airline’s discretion.

    Don’t pack any flammable or dangerous articles in your baggage.

  • Can I take bulky items on the plane?

    Each airline company has a different rule concerning bulky objects. Depending on the weight of the object, its value and bulkiness and the airline company, you may be asked to pay extra. Contact the airline company direct before your departure to avoid any surprises when boarding.

  • Is insurance included in my holiday package?

    For bookings made since 9 December 2008, travel insurance is no longer included in the Club Med package. However we strongly advise that you buy travel insurance to cover all activities included in your Club Med holiday. To view details of Club Med's Optional Travel Insurance policy, please click here. For a summary, please click here. If you have already booked a holiday and would like to buy holiday insurance please contact us on 0871 424 4044.



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