Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort by using the ‘Direct access to resort page’ option at the top right of the homepage, or simply use enter your preferred holiday details into the booking system in the right-hand column of the website.
BOOKING ENQUIRY BY MAIL ON email@example.com
BOOK BY PHONE ON 020 3811 1507 (Call charged at local rate)
If you are calling from abroad, please dial 0044 (0)208 971 9010 (Option 1)
Call centre opening times:
Monday to Thursday: 9am - 7pm
Friday: 9am - 6pm
Saturday: 9am - 5pm
Bank Holiday: Closed
CALL CENTRE ESTIMATED WAITING TIMES:
BEFORE YOUR HOLIDAY
PRE-DEPARTURE & EXISTING BOOKING ENQUIRIES ONLY
If you have made a booking and have a query relating to your holiday or wish to make an amendment to your booking, please contact our Pre-departure Support Team on:
020 3811 1741
Please quote your booking reference, dates of departure, membership number and brief details of your query. A member of our Support Team will contact you as soon as possible.
Please note that no enquiries about availability of Post-Departure queries (after travel) will be processed using this email contact.
AFTER YOUR HOLIDAY
FEEDBACK AFTER TRAVEL ONLY
We value your feedback as to how we can improve your experience of Club Med.
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our Customer Relations Department:
Customer Relations Department
2nd floor Connect House
133-137 Alexandra Road
Or by email: firstname.lastname@example.org
Please note the complaint must be received within 28 days of the completion of your holiday as per the ABTA code of conduct. Any complaint received after this period will not be accepted. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Please note that enquiries which are not relating to post departure (after travel) will not be answered or processed using this email or postal contact
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.
If you wish to make "General comments" or "recommendations", please quote "no reply needed" to ensure that your feedback is forwarded to the relevant department or resort for future improvements.
Please note that only complaints for booking made in the UK will be responded on the above details. If your booking was not made in the UK please contact the relevant Agent or Club Med Office in the country the booking was made.
All Marketing enquiries – email@example.com
Club Med Group Bookings – firstname.lastname@example.org
Club Med Nordics Team – email@example.com
Loyalty Program / Membership enquiries – firstname.lastname@example.org
Accounts / Payments – email@example.com
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme. Please click here for more information.
FINANCIAL INFORMATION ABOUT CLUB MED
You may request our annual report by writing to:
Direction of Communications
Club Med - 11 rue de Cambrai
75957 Paris Cedex 19 FRANCE
BECOME A G.O® IN A CLUB MED RESORT
Visit our recruitment website: www.clubmedjobs.com